Top 28 Questions
What is the difference between Ocean Club and Ocean Club West?
Very little. Ocean Club West, our sister property, is located just under a mile down the beach from Ocean Club and is very similar. Both offer the convenience of a condominium with the amenities of a deluxe beachfront Resort. Guests at one are automatically guests at the other. Ocean Club is landscaped in a verdant, Caribbean style with two separate pools surrounded by lush gardens.
Ocean Club West offers a more open tropical pool and garden design. We offer a complimentary shuttle between the resorts and there is reciprocal charging at the restaurants.
What does Ocean Club West have to offer?
Ocean Club West offers 64 suites all with the same comforts as its sister property. With spacious studio suites and junior, one, two and three bedroom suites built by the same company that created Ocean Club. The suites are very similar in design to Ocean Club. Ocean Club West also offers a fitness center with Spa, a large free-form pool crossed with bridges and featuring a gazebo. Gas grilles are located in the gazebo. There are two tennis courts. Guests have use of our complimentary kayaks and paddleboards.
The open air Solana oceanfront restaurant offers an extensive menu in addition to sunset views. Ocean Club West is located just under a mile from Ocean Club on the same white sand beach! It’s just across from the Ports of Call Shopping Center and is within walking distance of several local restaurants, shops and an IGA Gourmet Grocery.
How do I decide which property to stay at?
It’s a toss up! Ocean Club has two restaurants and two pools. Its lush gardens envelope you in a Caribbean dream. Ocean Club West’s large free form pool and more open garden plan offers an expansive tropical feel. Remember, with some shared amenities and convenience of our free shuttle service between both properties, you can’t go wrong at either.
Which property is nicer?
Our management company has insured that both Resorts are carefully maintained so we can assure our guests that they will receive the deluxe accommodations we are known for.
How many people can I fit in my room and are there sofa beds and/or roll away beds available?
It depends on the accommodations booked. Studio and studio deluxe suites are designed to accommodate two guests only. Our junior suites, one, two, and three bedroom suites may feature sleep sofas, if not, roll away beds are available at no extra cost. Cribs are also available at no extra cost. For your convenience please contact 1(800)457-8787 prior to arrival if additional bedding such as use of the sleep sofa, rollaway bed, or crib is needed.
May I make a specific room request?
We will do our best to honor your request but because all our suites are unique and individually owned we can not guarantee that the room you want will be available when you check in.
Can ground level accommodations be reserved for medical reasons?
Yes, in several room categories but, subject to availability at the time of booking. Studio suites are not available on the ground level. The minimum suite needed to be booked for ground at Ocean Club is the studio deluxe suite, and at Ocean Club West is the junior suite. Please note that there are no elevators.
How old are the properties?
They were started in the mid-nineties and completed in the early two thousands. Both properties are meticulously maintained (we close each property for a month in the fall for updating and refreshing). Each suite is reviewed annually and held to a very high standard. All of the first built suites in our rental program have been updated with new kitchens, baths, electronics and furniture. This effort is ongoing.
Is wireless available? Is there a cost? Is there a business center?
Complimentary wireless is available in the pool areas and en-suite via password (front desk will provide password upon request). There are business centers in both Resorts that also feature complimentary wireless.
What are the complimentary amenities available at Ocean Club Resorts?
Use of all pools, tennis courts, beach towels, beach lounge chairs, umbrellas, gas grills, bikes, DVD’s, books, wireless (certain areas), cable television and shuttle service between the Resorts.
Are there amenities available for children?
Yes, we offer baby sitting service (fees apply), children’s menus in our restaurants, and child friendly areas in our pools. We also offer beach toys, cribs, rollways’, baby monitors, strollers and high chairs at no charge.
How many restaurants are available on site?
We have three restaurants available on property. At Ocean Club, Cabana Bar and Grille is located right at the edge of the beach with amazing sunset views. Opus is a fine dining restaurant offering in-door and garden dining and has an extensive wine list. At Ocean Club West, the Solana Restaurant is located between the pool and the beach and offers a varied menu. And it too enjoys sunset views! Guests at both resorts have charging privileges at all the restaurants.
Do you offer meal plans?
Yes. We offer a 3-day meal plan, including 3 breakfast, 3 lunch, 3 dinner, and 3 drink vouchers. Contact our U.S. Reservations Center at 800-457-8787 for pricing and details or view Add on packages.
Do you offer catering and banquet facilities?
Yes, Cabana Bar & Grille and Solana Restaurant offer small event catering. Opus offers catering and banquet facilities for up to 150 seated guests. Ask about our wedding facilities.
What is there to do?
Our guests tell us “Doing Nothing” is their favorite activity at Ocean Club Resorts! There are lots of other things to do here though; the beach, snorkeling, diving, horseback riding, para-sailing, and much more. The resorts share three pools, three tennis courts, complimentary bicycles, nearby golf and boat rentals. Nearby casino and some night spots. You can rent a car and explore the island’s charms from the Conch Farm to Duty Free Shops. We offer a complimentary lending library of books and DVD’s.
Is there beach and room service?
We offer a limited menu for room delivery. Beach service is offered at both beachfront restaurants.
Which Airlines fly there?
American, U S Air, Delta, Air Canada, West Jet, Jet Blue, United and British Airways serve Providenciales (airport code is PLS). Schedules can vary based on season.
How do you get from the airport to the Resorts?
There are taxis available at the airport (the fare is currently $36 – $40 per trip for one or two passengers and $18 – $20 for each additional passenger. Children are generally half the extra adult fare).
How is the night life? Is there a casino on the island?
There are several night spots to choose from and a casino located between Ocean Club and Ocean Club West.
Is the island safe?
The Turks and Caicos Islands enjoy a very low crime rate. We encourage visitors to use extra caution here because just like all places that are unfamiliar to you, you can find yourself in places that may make you uncomfortable.
Does the island have a lot of mosquitoes?
There is relatively little standing water for them to breed in so our mosquito population is fairly low. Just like in the U.S., the summer months are more popular for mosquito activity.
Do cell phones work?
Many do. Please check with your provider before leaving regarding roaming charges and international plans.
Is there a grocery store nearby?
Yes. The IGA Graceway Gourmet is within walking distance of Ocean Club West.
Is the island expensive?
It’s not as expensive as many foreign destinations and with the dollar being the currency there are no exchange rate issues for U S travelers. We are an island though and just about everything is imported.
Do I need a car?
It depends on you. If you are staying for a short time and just want to relax you do not need a car. There are taxis if you suddenly want to break loose and we offer free shuttle service between the resorts.
If you are staying longer you might want to rent a car for a couple of days to explore the island. We offer packages that include a short car rental in your rate.
What is the weather like?
Generally it is sunny and warm. It’s cooler in the winter and warmer in the summer as you would expect but the variance is not that great. We are a fairly dry climate but it does rain from time to time, with summer and early fall bringing the most rain. It rarely rains for a long period of time.
When is the hurricane season and do you have a hurricane policy?
Just like in the U S the hurricane season is June through November. Our “24 hour prior to arrival” cancellation policy for most reservations (during these dates) allows guests to cancel without penalty if a hurricane threatens or if the weather forecast has you concerned.
What if I have a medical situation?
There is a new full service hospital that is open 24/7 on Provo. We also have 911 emergency service. There are other medical facilities on island as well.
Is smoking allowed at the resorts?
Smoking is not allowed in the suites, suite balconies or restaurants. Due to new government regulations in April 2016, smoking is prohibited within 25’ of buildings, other than designated smoking areas. Please inquire with the front desk if you have any question.