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Other Useful Information
  • The direct phone number for both resorts is 1 (649) 946-5880.
  • Check-in 4pm, check-out 12pm.
  • To enhance indoor air quality & protect the well-being of our guests and others, Ocean Club Resorts has a No Smoking policy in all suites and enclosed areas.  A cleaning charge will be levied for any guest that does not comply.
  • Suites have US outlets (110Volts).
  • Transfers to the hotel are provided by taxis.  A dispatcher will assist with next available.  Cost is approximately $17 – $20 per person, each way (based on shared taxi).
  • Driving is on the left side of the road.
  • The minimum age to rent a car is 24.
  • A complimentary shuttle runs between Ocean Club and Ocean Club West – see front desk for shuttle and times of operation.
  • Complimentary Wifi is available ensuite, at the beachfront restaurants, and lobbies.
  • Both properties have a business center with complimentary computers and printers.
  • OCR offers complimentary bikes, fitness centers, beach towels, umbrellas, tennis equipment, poolside grills, roll away beds, cribs, strollers, highchairs, child monitors, board games, beach toys, dvds, lending library, toiletries (shampoo, conditioner, lotion, soap), & small shopping carts (for grocery pick-up).
  • Babysitting service can be arranged in advance by contacting the resort at 649 946 5880.
  • Rooms are not pre-assigned.  Requests are taken in advance and although we will do our best to accommodate, requests cannot always be met.   Please notify us if a ground level is required for medical reasons – we will advise at booking if this can be guaranteed. Please note that there are no elevators.
  • All suites are equipped with hairdryers and safes.
  • One Coffee packet provided (only upon arrival) in Summer/Fall.  Coffee is replaced daily in Winter & Holiday.
  • Laundry detergent provided in suites with washer/dryers.
  • Dinner reservations are not required in advance unless booking during peak times:  Holiday (Christmas/New Years), President’s Week, Spring breaks (March) and Easter.
  • Most restaurants are casual with only a few on island having dress codes (for men this can be pants & collared shirt and for women, a dress – nice shoes).
  • Information is subject to change and can be seasonal.
  • 23.9% Tax Service is comprised of 12% Government Tax, and Service Charge is 11.9% of the accommodation rate (60% of the 11.9% is distributed to on-island staff/managers as per the service charge ordinance, the remaining 40% is used for guest and staff amenities, benefits and training)
  • Minimum age to check-in is 21. All rooms must have at least one person over the age of 21.
  • Additional information on Turks & Caicos can be found on www.wherewhenhow.com.